Shipping and return policies for Sorrow
- Shipping Info
All orders will be dispatched with Royal Mail (2nd class standard delivery).
Information from the Post Office website:
UK Orders are aimed for delivery within 1 working day.
EU Orders are aimed for delivery within 4 working days.
Rest of the World Orders are aimed for delivery within 5 working days.
- Return Policy
All orders will be sent via Royal Mail to your specified address with standard delivery.
In the unlikely event that your order is damaged or lost in transit please contact us. Please note a minimum of 20 working days (EU) / 25 working days (Rest of the world) must have passed until a refund claim can be made with Royal Mail. Additional information may be needed from you in the event your item is damaged or lost, prompt replies will mean quicker refund claim processing.
Depending on your country of residence you may be liable to pay additional customs taxes/duties, which is in its entirety the buyers sole responsibility and the seller shall not be held accountable to additional charges.